Frequently asked questions
Everything you need to know about ordering, shipping, and returns.
How do I place an order?
Add the products you want to your cart, then go to checkout and fill in your name, phone, governorate, and address. You'll get an order number right away, and we'll call you to confirm.
What payment methods do you accept?
We currently accept Cash on Delivery (COD) — you pay when your order arrives. Card and wallet payments are coming soon.
How much does shipping cost?
Shipping is calculated by governorate and shown at checkout before you confirm. Orders over 1500 EGP ship free anywhere in Egypt.
How long does delivery take?
Cairo and Giza orders usually arrive within 2–4 business days. Other governorates take 3–7 business days depending on the area.
Can I track my order?
Yes — use the Track Order page with your order number and the phone number you ordered with, any time, no account needed.
What is your return policy?
You can return or exchange within 14 days of delivery as long as the product is unused and in its original packaging. See our Store Policies page for details.
Do products come with a warranty?
Yes — appliances come with the manufacturer or importer warranty stated on the product page or the warranty card in the box.
Do I need an account to order?
No — you can order as a guest. An account lets you see your order history and makes future checkouts faster.